I write this as a testimonial to the ethical and caring service of Spring’s Servicing and Heating. My wife is disabled and, having recently been ill with breathing and heart issues, needs to try to keep her stress levels down. We also had a boarder with a disability and an adult son living at home. Coming up to Christmas 2012, our son was having trouble keeping a job and this, among other things, was creating a financial and emotional burden.
Then the furnace quits. The furnace is a 6-year-old high efficiency Carrier furnace, and it quits. After trying to get it to restart with no success, I ended up talking with someone at a Carrier parts supplier. (The company that originally installed it was no longer in business.) This young lady gave me the phone numbers of three contractors of Carrier furnaces. This is how I came to contact Dom at Spring’s Servicing & Heating.
Dom came out with one of his technicians and looked at the furnace. It had been incorrectly installed. The vent and exhaust piping were too large and the inductor motor had to run as fast as possible to create the needed pressures inside the manifold. (This explained the jet engine sound we would have when the furnace ran; we never could get the previous company to fix it). The inductor motor was already nearing the end of its useful life. But this wasn’t the main problem.
The main problem was a faulty relay on the motherboard. This meant the motherboard had to be replaced. Dom didn’t have another one and had to pick one up. He came back the next day (Saturday) and changed the boards out. Fixed and did not charge overtime rates for coming on a Saturday. He did tell us that when the inductor motor went, it would cost at least $1200 to replace and correct the venting.
Three weeks later, a fuse pops on the motherboard. I replace the fuse; all’s well (we thought). The fuse blows a day later and another 12 hours after that, we call Dom.
He comes to look at it and thinks a short to the thermostat may be the problem. He tells me the wiring to the thermostat should be a four wire not two (as it was) and that if I fish it through myself, he would treat this as a warranty call. He also shows me how to by-pass the thermostat to get heat while doing this. Until I can do this, it will keep blowing fuses after a heat cycle.
The next morning I have bypassed the thermostat and started fishing the wire when the fuse goes again. I call Dom, and he’s here in 20 minutes.
It’s possible that the new motherboard is bad. It’s also possible that there is something else going on that’s causing the motherboard to go bad. The problem is that there is no way to be sure. If the former, okay; but if the latter, it means another $700 and still no solution with the inductor motor still to come.
We need to replace the furnace. The problem is that in the meantime, our boarder ends up in hospital and will no longer be able to live with us. Our son is still having his issues, so money is tight.
Dom agrees to replace the furnace, fix the venting issues, credit us for the motherboard he charged us for earlier, and to carry us until we can pay.
Dom has been a blessing to us, and we thank God for his help during this time.
You can count on Dom and his people to do things right the first time, and if it doesn’t work the first time, they will do whatever it takes to make it right.
